you are unsatisfied
product, you may return the unused or empty KandiPlus® pack
within 90 days from the purchase date for a full product refund
(Shipping & Handling is not refunded). You must include your
Paypal unique transaction ID# and your Paypal email for speedier refund.
Please note the following terms and conditions:
When returning product for a refund you must include:
* Unused or full packed of KandiPlus®. ( empty pack will not be refunded, we have customers who returned 4 empty packs for refund, you don't need to consume all to know if KandiPlus is for you or not )
* A copy of your invoice
* A detailed explanation for the reason of the refund request.
Pertinent Information on Returns:
* We cannot process or refund packages marked "Return to Sender."
* We cannot process or refund packages without a note explaining the reason for a refund request.
* Refunds will be issued to the same credit card to which they were charged
* There will be $10 processing fee for refund
* No extensions to the 90 day money back guarantee may be given out at any time.
Please email us at support@KandiPlus.com for RMA#
Returns usually take 15 - 30 business days from the time they are received back to KandiPlus® to be processed. Usually credit card refunds take 48 - 72 hours to show up on your credit card statement after this processing time and an email confirmation will be sent to you the day it is completed.